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Privacy Policy

www.playnuzic.com

Last updated: July 11, 2025

Your privacy is important to us. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information.

I. NAME OF THE PERSON RESPONSIBLE

The person responsible within the meaning of the GDPR and other national data protection laws of the Member States, as well as other data protection regulations, is:
Maumusic SLU
Bruc, 46 08010 Barcelona Spain
Telephone: coordinacion@PlayNuzic.com
Company registration number B02941151
You can send your questions about personal data protection, privacy and security to coordinacion@playnuzic.com

II. GENERAL INFORMATION ON THE COLLECTION AND PROCESSING OF YOUR DATA

1. Scope of treatment

In principle, we process the personal data of visitors and users of our website only to the extent necessary to provide an operational website, as well as our content and services. We process the personal data of our users on a regular basis and exclusively with your consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

2. Legal basis

The processing of your data is based on your consent or where the processing is necessary for the performance of a contract to which you are party, or in order to take steps at your request prior to entering into a contract, or for legitimate interest (see Article 6, paragraph 1, letters a) and b), and letter f) of the GDPR).
If the processing is based on your consent, you may withdraw your consent at any time by contacting us by the means provided in clause 1.

3. Storage and deletion of your data

In principle, we only store your data for the time necessary to fulfill the contractual or legal obligations for which it was collected. After that, we delete the data immediately, unless we still need the data until the expiry of the statutory limitation period to use it as evidence in the event of claims under civil law or due to statutory retention obligations.

We delete or block the personal data of the data subject as soon as the purpose of storage has been fulfilled. They may also be stored if this is provided for by the European or national legislator in EU regulations, laws or regulations to which our company is subject (see details in sections 3.1-3.3). The data are also blocked or deleted when a storage period prescribed by the aforementioned regulations expires, unless it is necessary to store them additionally for the termination or fulfillment of a contract.

3.1. Data retention policy

Due to tax regulations, account data will be retained for up to five full tax years after cancellation of the PlayNuzic account.
Configuration data and system-generated data will be deleted immediately after you cancel your PlayNuzic account.
End-user data will be deleted continuously 12 months after registration, and immediately when you cancel your PlayNuzic account.

3.2 Data retention to comply with legal requirements

You may not require PlayNuzic to change any of its default retention periods, except for reasons of deletion in accordance with clause 3.3, but may suggest changes to comply with laws and regulations specific to your industry.

3.3 Restitution and/or deletion of data

No data except account data will be retained after the end of the agreement. You may request a copy of your data prior to termination. You must not cancel your PlayNuzic account until the copy of the data has been delivered, otherwise Userecentrics will not be able to deliver the copy of the data to you.

III. WEBSITE PROVISIONS AND CREATION OF REGISTRATION FILES

1. Scope of data processing

PlayNuzic processes personal data only if necessary to provide a functional website, as well as our content and services. The processing of your personal data is regularly done only with consent. An exception applies in cases where prior consent cannot be obtained for obvious reasons and the processing is permitted by law.
Any information we collect from you may be used for one or more of the following purposes:

1.1. To personalize your experience (the information will help PlayNuzic better respond to your individual needs);

1.2. To improve our website (PlayNuzic constantly strives to improve the opportunities of the website based on the information and feedback we receive from our customers);

1.3. To establish a primary contact channel with you;

1.4. To allow you to speak with an expert.

2. Data processed

2.1 Each time you access our website, our system automatically collects data and information from the computer system of the communicating computer. This may include information such as the following:

  • Information about the type and version of your Internet browser,
  • The operating system of your computer or smartphone,
  • Your Internet Service Provider,
  • Your IP address,
  • Date and time of access,
  • Geographic location,
  • Websites from which it came,
  • Websites you visit from our website.

We collect this information in so-called “log files” so that our website can be displayed correctly and we can identify the causes of any technical problems, for the technical optimization of our websites and to protect our computer systems and networks. For this purpose, the legal basis is the legitimate interest in the processing of data according to Art. 6(1)(f) GDPR.
The data will be deleted as soon as it is no longer necessary for the purposes for which it was collected. In general, this technical information will be deleted or made unrecognizable after seven days at the latest.

The collection of data for the layout of the website and the storage of the data in log files is essential for the operation of the website.

IV. CONTACT REQUESTS TO RECEIVE PRODUCT INFORMATION, A DEMONSTRATION OR ANY OTHER TYPE OF INQUIRY

1. Description and scope of data processing

On our website you can contact us via various options: e.g. book a demonstration, request a quote, request product information, request guides, submit the contact form, support tickets and our chat function. If you use these options, the data entered in the input mask will be transmitted to us and saved. In addition to the specific input macro data, the IP address and the date and time of the request are collected and stored.
Alternatively, you can contact us by email. In this case, the user’s personal data transmitted by email will be stored.
In this context, the data will not be transferred to third parties, unless it is necessary for the processing of the query (for example, the tool to book a demonstration). In any case, the data will be used exclusively for the processing of the conversation.

2. Legal basis for the processing

The legal basis for the processing of data in the presence of the user’s consent is Art. 6(1)(a) of the GDPR.

3. Purpose of data processing

The processing of personal data from the input mask is only carried out to process your request.

4. Duration of storage

If you have booked a demonstration, requested product information or an offer, we reserve the right to store the data for two years to measure the profitability of our sales and marketing. Otherwise, we will delete the data as soon as it is no longer necessary to fulfill the purpose for which it was collected. In the case of personal data entered in the contact form and sent by email, this is deleted when the respective conversation ends. The conversation is considered to be ended when the circumstances make it clear that the relevant facts have been clarified.

5. Revoke consent and the possibility of deletion

You have the possibility to revoke your consent to the processing of personal data at any time. If you contact us by email, you can object to the storage of your personal data at any time. In this case, the conversation cannot continue and all personal data stored during the contact will be deleted.

V. WEBINARS

PlayNuzic offers webinars from time to time, which can be registered on our website. In such cases, the data entered in the form during the registration process will be used by PlayNuzic for the purpose of carrying out the webinar and other related communications, as well as other relevant topics. If the webinar is organized jointly with a partner, the data may also be shared with them. The data is processed under the legal basis of consent, Art. 6 apt. 1 letter a of the GDPR. You have the right to withdraw your consent to the processing of this data at any time by contacting us at coordinacion@playnuzic.com.

VI. NEWSLETTER

When you sign up for the newsletter, the data entered in the input layer will also be stored in order to provide the service. The legal basis for this processing is Art. 6(1)(a) GDPR. Your email address, subscription time and the IP address used to subscribe will be retained for the time you subscribe to our newsletter. This service requires double opt-in. In this way, you will receive an email with a link through which you can confirm that you are the owner of the email address and that you want to be notified via our email service. You can unsubscribe from this service by sending an email to coordinacion@PlayNuzic.com or using the link that appears in each newsletter at any time.
You will be informed by PlayNuzic of relevant changes in relation to the service, such as the implementation of additional functions, by email, if you subscribe to our newsletter.

Optionally, your first and last name(s), the name of your company and the country where you are located will be processed to provide personalized newsletters.

VII. BY BECOMING A CUSTOMER OR PARTNER OF PLAYNUZIC

1. Scope of data processing

When you become a PlayNuzic customer or partner, we will collect information by and for you, which may be used for one or more of the following purposes:

1.1 To allow you to control the end-user experience and allow the service to automatically apply the end-user’s consent to other websites of yours;

1.2 To identify you as a contracting party;

1.3 To enable secure login to the service administrator on playnuzic.com;

1.4 To establish a primary channel of communication with you;

1.5 To allow PlayNuzic to issue valid VAT invoices and process transactions (your information will not be sold, exchanged, transferred or given to any other company for any reason, without your consent, other than for the express purpose of providing the requested service);

1.6 To enable automated management of subscriptions;

1.7 To produce and display cookie statements to end users;

1.8 To send periodic emails [the email address you provide for order processing may be used to send you information and updates related to your order, as well as to receive occasional company news (if accepted), updates, related products or services, etc.]

If at any time you wish to unsubscribe from future emails, you may cancel your account by sending an email to coordinacion@playNuzic.com.

2. Data processed

If you decide to register on our website and become a customer or partner, two categories of data will be processed from you and on your behalf:

“Account details”
When you register an account on our site, place an order, subscribe to our newsletter or respond to a survey, basic contact information is collected, such as your contact person’s email address and name, company name, address, telephone number, VAT number, preferred language and currency, any purchase order number, any billing credit card email addresses and.

“System-generated data”

The service automatically creates and stores metadata based on other data types, for example:

  • In case you become a customer, subscription data such as start date, last invoice date and the result of a mandatory validation of the tax identification number. Issued invoices are stored so that you can access issued invoices from the service manager.
  • If you sign up for a PlayNuzic account, please note that we evaluate your user behavior during this process. We record your behavior in advertising campaigns. The embedded links contain UTM parameters and other identifiers that will record all the parameters of your clicks. UTM parameters and other identifiers allow us to add trackable extensions to the URLs. The parameters are:
    • Medium: This parameter describes the medium in which the link is embedded. Example: email, social network or website.
    • Source: with this UTM parameter we define the source of the link. These can be newsletters, websites, applications or social media channels.
    • Campaign: This type of UTM parameter is used to identify the current campaign. For example, if we send you a monthly newsletter, individual newsletters will be evaluated separately.
    • Terms: keywords, so that the link is better identified
    • Content: within a campaign we insert different elements to be tracked to clearly identify them and evaluate them separately. For example: buttons, images or videos.
    • Coupons: Identifiers added to a campaign to track interactions with a campaign item or apply a discount.

3. Legal basis for data processing

The legal basis for the processing of data is, with consent, Art. 6(1)(a) GDPR. With the registration of a PlayNuzic account, the legal basis is Art. 6(1)(b) GDPR for the performance of a contract or the implementation of pre-contractual measures.

4. Purpose of data processing

Registration is required to fulfill the customer or partner contract or to carry out pre-contractual measures.

5. Opposition and possibility of elimination

You always have the option to cancel your account. You can edit your stored data at any time. If the data is required to fulfill a contract or to carry out pre-contractual measures, only premature deletion of the data is possible, unless contractual or legal obligations prevent deletion.

VIII. COOKIES AND TRACKING TECHNOLOGIES

Please see the PlayNuzic Cookie Statement at www.playnuzic.com/cookies for information about the cookies we use.

IX. COMPLIANCE WITH THE CALIFORNIA CONSUMER PRIVACY ACT

In addition to what we have mentioned above, the following provisions apply specifically to residents of California (USA).

California privacy laws give users specific rights regarding their personal information. This section describes your rights and explains how to exercise them, subject to exceptions provided by law.

1. Your Rights Under the California Privacy Act

  • Right to know personal information collected, sold or shared (Right to Information)
    You have the right to request to know what personal information we have collected about you, including:

     

    • The categories of personal information collected
    • The categories of sources from which personal information is collected
    • The commercial purpose of collecting or selling personal information
    • The categories of third parties with whom personal information is shared
    • Specific personal data collected about you that is permitted by law
  • Right to request the deletion of personal information (Right to erasure)
    You have the right to request that we delete any personal information we collect, with certain exceptions. Once we receive your request and verify your identity, we will delete (and ask our service providers to delete) your personal information from our records, unless an exception applies.
  • Right to correct inaccurate personal information (“Right of rectification”)
    You have the right to request the correction of inaccurate personal information we hold about you or to update the information we have in our files.
  • Right to Opt Out of the Sale or Sharing of Your Personal Information
    You have the right to request that we not sell or share your personal information. PlayNuzic does not sell personal information, including the personal information of children under 16. You can exercise your right to opt out of having your personal information sold or shared by clicking the “Do not sell or share my personal information” link at the bottom of the page.
  • Right to non-discrimination in the exercise of your privacy rights
    You have the right to be protected against discrimination for exercising your rights. We will not discriminate against you for exercising your right.
  • Right to limit the use of confidential personal information
    PlayNuzic does not use sensitive personal information in any way that requires offering the right to limit its use.

2. How to submit a request to exercise your right to know, delete or correct

You can submit your request by email to coordinacion@playnuzic.com. We will compare the information you submit to our records to ensure that your request meets the definition of a “verifiable consumer request” under California privacy laws. We will then respond to your request in accordance with that provision.

Response deadline and format

PlayNuzic will endeavor to respond to a request within forty-five (45) days of receipt. If PlayNuzic requires more time (up to 90 days), you will be notified in writing of the reason for and the time period for the extension. Any information provided will only include a period of twelve (12) months prior to the receipt of the verifiable request. Where applicable, the response will also explain the reasons why PlayNuzic is unable to respond to a request. For data portability requests, PlayNuzic will select a format to provide personal information that is easily usable and that allows the transmission of the information from one entity to another without hindrance. PlayNuzic does not charge a fee to process or respond to the verifiable request, unless it is excessive, repetitive or manifestly unfounded. If PlayNuzic determines that the request merits compensation, we will justify the reason and provide you with an estimate of the cost before completing it.

3. Children under 16 years of age

PlayNuzic does not knowingly collect or disclose the personal information of children under the age of 16. As noted above, PlayNuzic also does not sell or share personal information, including the personal information of children under the age of 16.

X. MINORS

Our services are not directed at children under 18. We do not knowingly collect information from children under 18. If you are under this age limit, please do not use the services or provide us with your personal information. If you are the parent of a child under the age limit and you are aware that your child has provided personal information to PlayNuzic, please send us an email at coordinacion@playnuzic.com and insist on exercising your rights of access, rectification, deletion or opposition. If you are a California resident and under 18, and you wish to delete publicly available content, please send us an email at coordinacion@playnuzic.com.

XI. ONLINE PRESENCE ON SOCIAL NETWORKS

We maintain an online presence on social networks in order to communicate with customers and stakeholders, among others, through these channels and to provide information about our products and services.

User data is usually processed by social networks for market research and advertising purposes. In this way, usage profiles can be created based on the interests of users and their behavior on the site. For this purpose, cookies and other identifiers are stored on the users’ computers. Based on these usage profiles, advertisements, for example, are displayed on social network profiles, but also on third-party websites.

As part of managing our online presence, we may access information provided by social networks, such as statistics on the use of the same. These statistics are aggregated and may include, in particular, demographic information and data on the interaction with our online presences and the publications and content distributed through them. In the list below you will find details and links to the data from social networks to which we may access as operators of the online presences.

The legal basis for data processing is Art. 6(1)(a)-(b) of the GDPR, in order to be in contact with and inform our customers and to carry out pre-contractual measures with future customers and interested parties.

For the legal basis for data processing carried out by social networks under their own responsibility, please refer to the data protection information of the respective social network. The links below will also provide you with more information about the respective data processing and the options to object.

We would like to point out that data protection requests can be most efficiently enforced against the relevant social network provider, as only these providers have access to the data and can take appropriate measures directly. Below is a list with information about the social networks where we operate online presences:

  • Facebook (USA and Canada: Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA; other countries: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
  • Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
  • Google/ YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
  • Twitter (Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland).
  • LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland).
  • Google My Business
    • We operate a portal called Google My Business. If you use this portal with us, we use the information service offered by Google and the services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”).
    • We would like to point out that you use the Google site at your own risk. This applies in particular to the use of social and interactive features (e.g. comments, shares, ratings, direct messages). When you visit and interact with our Google My Business listing, Google also collects your IP address and other information that is present on your device in the form of so-called cookies. This information is used to provide us, as the operators of the Google My Business listing, with statistical information about the use of Google services. The data collected about you in this context will be processed by Google and may be transferred to countries outside the European Union. Google generally describes what information it receives and how it is used in its privacy policy. Google provides more detailed information in its privacy policy: Google Privacy Policy
    • We do not know how Google uses the visit data for its own purposes, to what extent the activities of individual users are assigned, how long Google stores this data and whether this data is transferred to third parties. When accessing Google services, the IP address assigned to your terminal is transferred to Google. Google also stores information from users’ terminals; this may allow Google to assign IP addresses to individual users or user accounts.
    • If you contact us via our Google My Business listing or another Google service via direct message, we cannot rule out the possibility that these messages are also read and evaluated by Google (both by employees and automatically). That is why we recommend that you do not provide us with personal information. Instead, another means of communication should be used as soon as possible. We delete our conversations a maximum of 14 days after the last activity in the chat or immediately after switching to another communication channel. The use of this service is subject to the Google Privacy Policy, which you have accessed through use.
    • We, as providers of the Google My Business listing, do not collect or process any other data from your use of this Google service. Apart from that, we do not use any Google features on our website.

XII. LINKS TO THIRD PARTIES

Occasionally, and at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate privacy policies. Therefore, we assume no responsibility for the content and activities of these linked websites. However, we seek to protect the integrity of our website and welcome any feedback about these sites.

XIII. DATA RECIPIENTS AND DATA TRANSFER TO THIRD COUNTRIES

1. Data receivers

PlayNuzic does not sell, trade or transfer personally identifiable information to outsiders.

2. Data transfer to third countries

As explained in this privacy policy, we use services whose providers are partially located in so-called third countries (outside the European Union or the European Economic Area) or process personal data there, i.e. countries whose levels of data protection do not correspond to those of the European Union. Where this is the case, and the European Commission has not published an adequacy decision (Art. 45 GDPR) for these countries, we have taken the necessary precautions to ensure an adequate level of data protection for any transfer. These include, among others, standard contractual clauses of the European Union or binding internal data protection regulations.

If a transfer to a third country is envisaged and an adequacy decision is not adopted and appropriate safeguards are not established, it is possible and there is a risk that the authorities of the third country in question (for example, intelligence services) may access the transferred data for collection and analysis, and that the enforceability of the rights as a data subject cannot be guaranteed.

XIV. YOUR RIGHTS

If we process your personal data, you can exercise the following rights once we have correctly identified you:

  • Right to information (Article 15 of the GDPR)
  • Right to erasure (Article 17 of the GDPR)
  • Right to rectification (Article 16 of the GDPR)
  • Right to limitation of processing (Article 18 of the GDPR)
  • Right to data portability (Article 20 of the GDPR) – You may, at any time, request a complete copy of your data, which you may transmit to another data controller. Your data will be sent within 10 working days by PlayNuzic in Microsoft Excel spreadsheet format. The logical relationships between the data sets will be preserved in the form of unique identifiers. A fee of €1,000 (one thousand euros) plus applicable taxes is required for each request for a copy of data.
  • Right to withdraw consent (Article 7(3) of the GDPR)
  • Right to object (article 21 of the GDPR).

In order to exercise your rights described herein, you can contact us at any time using the contact details listed above.

You can file a complaint with a supervisory authority at any time regarding the collection and processing of your personal data by PlayNuzic. In Spain, you can file a complaint with the Spanish Data Protection Agency.

XV. DATA SECURITY AND INTEGRITY

Protecting the information you provide to us or that we receive about you is our priority. We adopt appropriate security measures to protect your information from loss, misuse, unauthorized access, alteration, disclosure or deletion. PlayNuzic has taken measures to ensure the ongoing confidentiality, integrity, availability and resilience of systems and services that process personal information, and will restore the availability and access to information in the event of a physical or technical incident in a timely manner.

XVI. UPDATES

We reserve the right to update this Privacy Policy from time to time. If we make material changes that restrict PlayNuzic’s rights or obligations under this Privacy Policy, we will post a clear notice in this section of this Privacy Policy when they are updated.

This privacy policy was last modified on July 11, 2025.